After 6 months or so this seems to have stopped working. It was agreed to replace it but I needed at my own cost to return the one I bought. Not explained at time of purchase, Was also asked how I used the knives and what I was using the knives on (plastic cutting board) and how often I sharpened the knives, After all that interrogation I have decided not to send it back seems a lot of effort for such a small item. Had to get an order ref for the replacement also.
MAGIC KNIFE 18 April 2019. Hi, sorry to hear we have disappointed you. After six months we suspect the knife simply needs a sharpening. If this was not the case, it could have been returned to us at any show we are at, or posted back to us.The leaflet supplied with your purchase does state this, as is explained again when registering the guarantee. The "interrogation" was to help us solve the mystery of why they weren't holding their edge, using on glass/marble type choppping boards or putting in a dishwasher would cause this. If there were to be a problem with the knife, we supply an order ref which would enable you to order online at no cost. We are still happy to get this sorted for you, should you wish to email me. Cheers, Phil & Lesley
Love my magic knives, prepping is so much easier with them! They are so versatile & slice through everything like butter. I would highly recommend.
We had to have our 5" Magic Knife replaced as the blade became loose. No quibble at all about doing this. Bought a 3" knife at the same time, and now have all three sizes. The 5" in the one we sue the most, but they are, without doubt completely magic - and the best knives we have ever bought,
Nothing but praise for the knives and scissors - after buying a complete set each year I have added to it with sharpener extra 5" and 3" knives. This year was an additional pair of scissors, but alas I found that these are not sold separately. To my joy I was given a complementary pair at the Ideal Home Exhibition so I cannot thank you enough!! Thank you and looking forward to seeing you next year.
I have enjoyed these knives for the last couple of years and find them very easy to keep sharp. I never wash my knives in a dishwasher but the other day the handle snapped! Very disappointed as this was my favourite knife in the set, but need to think twice about replacement as this seems to be an issue others have also experienced.
MAGIC KNIFE 14 April 2019. Hi Steve, we do have just 2% that fail, and many of these are because of the way the knife is used or cared for. Please email us on phil@magic-knife.website as we are happy to exchange your knife under guarantee. Cheers, Phil & Lesley
I purchased a box set of magic knife 2 year ago at the ideal home show. To say I have been pleased with them is an understatement, they are a great knife. Do they come with a warranty and the handle has broken of on the 5” knife?
MAGIC KNIFE 08 April 2019. Hi Steve. Please email me on phil@magic-knife.website and we'll get this sorted. Cheers, Phil & Lesley
I LOVE these knives so much that I ordered 2 sets of 8”, 5”, and 3” blades for myself and additional sets as gifts. The blades make any any cutting, slicing, or dicing precise and easy. My personal favorite is the extremely versatile 5” knife but the 8” and 3” are also fabulous. The one improvement I would suggest would be on the handle. Such terrific blades deserve sturdier handles that won’t break as my original handle knives did after 4 years of use.
MAGIC KNIFE 07 April 2019. Hi Claudia. Many thanks for your kind comments. We only have 2% of knives that fail and many of these are due to user issues such as inadequate sharpening or putting in a dishwasher. Changing the handle would almost certainly involve a price increase, so with such a low failure rate we thought we'd leave things as they are for now. Cheers, Phil & Lesley
This is an excellent kitchen tool. It keeps its edge well and requires very limited sharpening. It is in constant daily use and we have come to rely on it for almost all our cooking.
Great multi-purpose knife when sharp but the edge does blunten quite fast. So it needs lots of sharpening, fortunately magic knife also do a blade sharpener which is compact and easy to use - don't forget to add the sharpener when your purchase.
MAGIC KNIFE 08 April 19. Hi John. Sorry for the delay in replying, I did reply at the end of March but messed up posting it. As a rule of thumb the knives should be sharpened about every two months, unless they are put in a dishwasher or used on glass, or similar hard surfaced, chopping board. If you feel there's an issue, please email me on phil@magic-knife.website Cheers, Phil & Lesley
I'm loving this knife. I bought an 8" one and felt that I needed a smaller one. It's so good for tomatoes and other small items. I wonder how I managed without it for so long. I've recommended Magic Knives to family and friends. I used to use Global knives!!
Excellent for all the larger jobs, carving meat or a loaf of bread and holds its sharpness well. The 3 inch knife very good for vegetables and fruit. The sharpener is easy to use and the peeler is excellent for root vegetables and trimming the edges of runner beans. In all an excellent set of equipment which I shall by again.
Excellent knifes, so glad I bought it
I’ve been using this knife for six months now and love it. It’s my ‘go to’ knife that I use for more or less everything. It’s always sharp and so easy to clean. A perfect size for me.
My cousin and her friend bought me an 8 inch knife and a 5 inch knife from the Royal Welsh Show last July as a present as they were staying with us in West Wales from London. They both had bought knives the previous year and thought the world of them. We are also so pleased of the knives that we have recommended others to buy them.
Bought the 5" & 8" knives at the Gadget show almost 10 years ago and they have been absolutely amazing! Best long-term purchase I have ever made! Sadly the 5" has just broken and I am here to purchase another, very very happy customer!
MAGIC KNIFE 04 Feb 2019. Hi Helena. Drop us an email to phil@magic-knife.website and we'll make sure you get the best deal for existing customers. Cheers, Phil & Lesley
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