Customer Reviews

Having had my previous reviews taken down immediately I thought I would try one more time to see if they would be truthful and show all reviews. After only 18 months of normal use and never seeing a dishwasher the handle on my knife broke. Following further research this seems to be an extremely common fault with these knives. When i enquired about the lifetime guarantee I was appalled to fine it that is was a scan and not worth the paper it was written on. Rather then simply replacing the not fit for purpose product you must pay for the P&P to return the item, they then charge you a fee for how many years you have had the knife and finally you have to pay the P&P for the replacement item to be delivered. These are not premium knives and the guarantee is a scam.

The knives were really good at first. Although the blades are a little flimsy they were really nice to use. HOWEVER after 18 months of using the knives, the 5” knife handle broke through normal use, similar to other reviews I have read. When I enquired about replacing the knife through the lifetime guarantee I was shocked to find out it is not worth the paper it is written on. In order to get a replacement you have to pay for the P&P to return the broken, not fit for purpose knife, then they charge you a fee for how long you have owned the knife and finally charge you for the P&P for the delivery of your replacement knife. Do not be fooled by the offer of the guarantee and if you want a long lasting premium knife, I would suggest looking elsewhere.

As usual a beautifully sharp knife.

Hi. I just want to say how efficient and helpful the customer care had been from Phil and Lesley. I've had my 8' and 5' knife for 5 years and they are so good that they are the only knifes I use. The handle of the 5" broke but I couldn't find the guarantee. They asked me some questions, tracked when I bought it and reissued the guarantee. I can now have my much loved knife back and have actually ordered some more to add to my collection. I can thoroughly recommend them Magic Knife as a company!! Amanda

Really is the best knife I have ever had, sharpens so well and holds its edge. Very happy with my purchase

I have three of the magic knives in various sizes. Very sharp, light and easy to use. Totally recommend. Once purchased you won’t need any other knives.

Just received my knife back after sending it back for replacement, as the handle broke. I've been totally lost without it. Purchased the 8" originally along with the 5" superb knives. Now purchased the 3" knife not tried that yet. Great service thanks Phil and Lesley. Regards Eileen

Absolutely excellent after-sales service, it's second to none! Thank you Phil & Lesley

Bought box set at Country File at Castle Howard in 2019 and the knife broke in two cutting a sandwich. We registered for lifetime guarantee but now find you have to pay to return the broken knife even though a photo was sent and also pay for replacement!! My understanding of a lifetime guarantee is the product is replaced free of charge? Will not be recommending or purchasing again.

Not just excellent knives, but also Incredible after-sales service. The best I have ever known from any company. Thank you Phil & Lesley.

This is definitely my favourite kitchen knife and the one I use on a daily basis. Well designed, comfortable to use and cuts through tough things with little effort. The black coating has started to wear off but it doesn't seem to have affected the knife's performance.

Absolutely delighted with my knives and its essential to have the sharpener I used to run a cookshop in Cirencester and part of my stock was top quality knives purchased directly from Manufacturers in Sheffield. I still have many of them but seem to use the magic knives every day now. I have a wrist problem and find the weight and ease of using them perfect

My first thought on seeing these at the caravan show was, no, walk straight past, cheap rubbish that they make look so good. But the wife pulled me back to look at some boring stall next door to the magic knife stall, so I started watching. After approx 15 seconds I was hooked. Didnt believe that they would be as good as they showed me, so I asked for a go myself. I couldn't fault any of the knives in the set, everything I cut or sliced, just seemed like melted butter. I called the wife over and she had a go with them, with her arthritis in her hands, she cut and sliced through everything with ease. She made me buy the 3 inch knife. Six months on now, still cuts with ease and I've only run it down a steel once. If I see these at a show again, I'll be buying the complete set, they put our £600 wusthof set to shame. Highly recommend, 5 stars, 10/10, smiley face, top notch.

This and the larger 8in size are my favourite 'go to' knives, whenever I'm cooking anything. They're so easy to handle and re-sharpen, I never have a blunt knife. I've got a set I use in the home and another set in the caravan. Preparing, or cutting anything is a joy and so effortless..

I love this knife! It is really easy to use and sharpens well.