These are amazing knives, purchased at a show 5 years ago and still as good today as they were then, ordering another now because of the use and removing all the other rubbish ones from the drawer as they never get used compared to these ones.
MAGIC KNIFE 01 February 2021. Hi Simon. Thanks for the review. Don't forget that you have a discount code on your guarantee registration certificate that can be used for any orders placed online. Pleade do not hesitate to contact me should you need to, phil@magic-knife.website Cheers, Phil & Lesley
Having had my previous reviews taken down immediately I thought I would try one more time to see if they would be truthful and show all reviews. After only 18 months of normal use and never seeing a dishwasher the handle on my knife broke. Following further research this seems to be an extremely common fault with these knives. When i enquired about the lifetime guarantee I was appalled to fine it that is was a scan and not worth the paper it was written on. Rather then simply replacing the not fit for purpose product you must pay for the P&P to return the item, they then charge you a fee for how many years you have had the knife and finally you have to pay the P&P for the replacement item to be delivered. These are not premium knives and the guarantee is a scam.
MAGIC KNIFE 25 Januery 2021. Hi again James. We did not take down your previous reviews. I have only just seen them and have removed the two that were just a repeat. We do not get chance to publish reviews every day, and as all yours were sent over a period of two or three days, have just now only seen them all. Cheers, Phil & Lesley
Great knife.
The knives were really good at first. Although the blades are a little flimsy they were really nice to use. HOWEVER after 18 months of using the knives, the 5” knife handle broke through normal use, similar to other reviews I have read. When I enquired about replacing the knife through the lifetime guarantee I was shocked to find out it is not worth the paper it is written on. In order to get a replacement you have to pay for the P&P to return the broken, not fit for purpose knife, then they charge you a fee for how long you have owned the knife and finally charge you for the P&P for the delivery of your replacement knife. Do not be fooled by the offer of the guarantee and if you want a long lasting premium knife, I would suggest looking elsewhere.
AGIC KNIFE 25 January 2021. Hi James. We are now in touch by email to try and resolve this. Our guarantee complies fully with statutory regulations, and the terms and conditions of it can be seen on our website, both when registering and at any other time https://www.magic-knife.website/gnt/default.aspx Cheers, Phil & Lesley
I bought a set about 6 years ago from the NEC, the small 5inch didn't last long but the 88 inch is still going and STILL cuts through tough stuff like melted butter! waiting for the opportunity to get anothe one (or two).......
MAGIC KNIFE 20 January 2021. Hi Yvonne. Please email us on phil@magic-knife.website and we'll see what w ecan sort out for you. Cheers, Phil & Lesley
Best knives I have ever owned!! Bought my 8" and 5" as a set and the year after I purchased the Knife sharpener from a show in Birmingham many years ago. Have just replaced the 8" as the knife snapped at the handle on Christmas eve prepping veg. Excellent communication over the Christmas period to inform a little later delivery. These knives are used every single day since I've had them. Thank you very much x
Fantastic product! I like all the knives and have the whole set. Can't recommend enough. The knives are so sharp and cut through things so smoothly.
Knives are excellent but the 8 inch knife has rusted and and snapped off in the handle. We have had two and they have both done the same. We wouldn’t change knives as they are amazing to use. Very disappointed that the 8 inch one keeps doing this.
MAGIC KNIFE 30 December 2020. Hi Richard. Sorry to hear you have had a repeat of the problem. Please do email phil@magic-knife.website and we'll get things sorted. Cheers, Phil & Lesley
Over the last 20 years I have had Sabatier knives, John Lewis knives, Cuisine Pro and Pampered Chef knives BUT my Magic Knives are the best and therefore my favourite. Superb performance and they stay so sharp. I am a good home cook, who worked in catering kitchens in my youth and so I take food very seriously and these knives are a serious bit of kit. What a find!
As usual a beautifully sharp knife.
I love this knife, it’s the second one I own as my husband broke my first one being to hashy. It is the only knife I have found that actually cuts a turnip and I wouldn’t trade it in for anything else. It is mostly the only knife I use in my house and one day I will buy a smaller one as sometimes you just need a smaller knife. I certainly have no complaints and would highly recommend the Magic Knife
MAGIC KNIFE 21 December 2020. Hi. Please remember that your guarantee registration certificate has a code on it that will give a good discount on website orders, should you wish to get a smaller knife before we get back to doing shows. Cheers, Phil & Lesley
Boughtboughtbouught the knife at Castle Howard Food Festival 2 years ago. Keeps sharp, well balanced and good value, until this morning. The tang (the bit that goes fits into the handle) rusted through, resulting in a sliced finger and not a sliced Carrot! Other than that a good knife.
Magic Knife 30 November 2020. Hi, sorry to hear and hope your finger soon heals. Please email us on phil@magic-knife.website and we'll see what we can sort out. Cheers, Phil & Lesley
Really lovely knife to work with. Light and easy to hold, comfortable handle. Good quality. Bought it in a set for my caravan but too good not to use everyday at home. Highly recommend.
Hi. I just want to say how efficient and helpful the customer care had been from Phil and Lesley. I've had my 8' and 5' knife for 5 years and they are so good that they are the only knifes I use. The handle of the 5" broke but I couldn't find the guarantee. They asked me some questions, tracked when I bought it and reissued the guarantee. I can now have my much loved knife back and have actually ordered some more to add to my collection. I can thoroughly recommend them Magic Knife as a company!! Amanda
Really is the best knife I have ever had, sharpens so well and holds its edge. Very happy with my purchase
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