Customer Reviews

Customer Reviews

Customer Service
Unknown
9 October 2020

Absolutely excellent after-sales service, it's second to none! Thank you Phil & Lesley

Customer Service
Lisa Powell
8 October 2020

Not just excellent knives, but also Incredible after-sales service. The best I have ever known from any company. Thank you Phil & Lesley.

Box Set
Lisa Powell
6 October 2020

Addendum to my review below. Whilst my Sabatiers have been going longer than the Magic Knives,they are nowhere near as good to use.

Box Set
Lisa Powell
2 October 2020

Bought the set about 5 years ago from the Caravan and Camping Show at the NEC thinking we'd probably regret it. No, great knives. The scissors were pretty useless but the knives are excellent, but unfortunately the 8" has just died on me. Whilst bearing down to cut a parsnip, the blade shank came up through the top of the handle. This is the knife I use most, so I'm going to have to buy another one. It's a great shame, but I suppose it's because the handles are plastic. My Sabatier knives have been going for a lot longer since they have wooden handles with rivets through them

MAGIC KNIFE 05 October 2020. Hi Lisa. Our failure rate is less than 3% so it doesn't happen often. Please email me on phil@magic-knife.website and we'll sort things out under guarantee. Cheers, Phil & Lesley

Box Set
Sandie
15 September 2020

Brilliant set! I love the fact the 8" knife easily cuts through swedes and celeriac, both of which I used to struggle with. We have various makes of knives, scissors and peelers but both go straight for the Magic Knife ones. Can't recommend highly enough.

Box Set
Jill
29 August 2020

Excellent knives, easy to use. I suffer arthritis and find these take the effort out of slicing dense foods.

Box Set
Daina
11 July 2020

Love the box set. We have 2 ourselves and recently gifted another box to our friends. Excellent and sharp knives. We bought our first set about 7 years ago and it still works well. The 10 year guarantee also gives assurance. We had 2 knives that broke at the handle and we replaced them using the guarantee. We had to pay for postage and for the years of use, but that is within thier right to ask. I have now understood that you shouldn't use these knives for cuting hard things and you shouldn't put them in dishwasher. Since then we've had no problems. I would definitely recommend these.

MAGIC KNIFE 15 July 2020. Hi Daina. When cutting hard things, simply use a pronounced to and fro sawing action, keeping the downward pressure to a minimum and all should be fine. We won't invalidate the guarantee if you overdo it. Cheers, Phil & Lesley

Box Set
Gary
3 July 2020

Bought this for my daughter in law a few years ago as i have had an 8" for years and really happy with it (I am a bit of a kitchen/chef knife hoarder) however she has managed to break her 8" so I have given her my old one and just bought a new 8" and 5" for myself. One of my most favourite kitchen knives.

MAGIC KNIFE 04 July 2020. Hi Gary. I believe we have been in touch by email, if you're the Gary who had thrown the broken knife away. If so you are now aware that we need the old knife returning to exchange under guarantee, but we sorted a deal out. Cheers. Phil & Lesley

Box Set
L Dent
2 July 2020

Fantastic set of knives, peeler and scissors, so easy to use, super sharp, knives slice easily through any foods. Peeler and scissors are just as sharp. A pleasure to use, and I would recommend to anyone.

Box Set
Hairy Grandad
30 June 2020

These are a great set of knives, very sharp and above all durable. How did I survive without these? If you are looking for new knives, then buy this set. Even the scissors have great functionality with grip in the handles for opening difficult jars/bottles.

Box Set
Nick Iddenden
23 June 2020

My Magic Knife box set has been an excellent purchase (Nov 19). The cutting action through thicker vegetables and meat joints is so much easier with the knife design featuring the holes. They make chopping quicker and definitely safer as the knife is less likely to 'stick' when cutting a dense vegetable like a swede or a large potato. The smaller knives in the set are very versatile and make cutting cheese blocks and smaller vegetables very quick and easy. I have even used the knives for filleting whole salmon and trout and due to how sharp the blades are the accuracy of filleting is much improved. I am very pleased with the set (including the great two stage sharpener and scissors) and would very much recommend them.

Box Set
Unknown
6 June 2020

Absolutely fabulous knife used continuously by my wife for 4 years did not need to be sharpened during the whole time. When I used it for the second time I broke the handle through misuse, to much pressure on the handle alone when cutting through a block of hard cheese. Phil replaced it straight away under the lifetime guarantee it is so good I have ordered a box set and a sharpener just in case they need to be sharpened. As instructed was not put in the dishwasher to prevent any damage. Eric R.

Box Set
Elizabeth Bishop
4 June 2020

I do like my knives but find I need to sharpen them regularly as they soon get blunt. My scissors are blunt and they cannot be sharpened as far as I am aware. The peeler is great still

MAGIC KNIFE 05 June 2020. Hi Elizabeth. They should only need sharpening about every two months. If it's more often than this email me on phil@magic-knife.website and we'll look into it. Cheers, Phil & Lesley

Box Set
Unknown
4 June 2020

The box set was a good buy i love working with them.

Box Set
Phillip Bell
3 June 2020

Have had these knives for 6 months and they are very good, great for cutting through things like swede. I have even used for cutting bread instead of a bread knife. Would recommend if your looking for new knives.

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