We had an issue where the 8” knife snapped and cut my husband’s finger. Care instructions were followed. So possibly just an unlucky fault on this occasion. No issues with the there we brought. I emailed magic knife. With a copy of our guarantee. Had a reply the same day (which was a Sunday) from Phil and Lesley. Very apologetic with my options. A new replacement knife was ordered on the next day and delivered the following week. All free of charge. Cannot fault the customer service we received. Would certainly recommend.
I love my knifes they are very good and so far have kept sharp. The peeler and scissors are also very good. I would love if I won another set.
Great knife , use it for everything
Great knife, cuts everything efficiently. Got to wat h your fingers. ??
Bought one at a show. Was struggling with my old knives and used this one on a demo. Wow amazing and lightweight. Makes wafer thin slices if needed. Great for tomatoes, salmon etc. Will be looking to get more in the future.
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Each Magic Knife comes with 1 year guarantee.
If anything happens to your knife you can use our returns form to arrange a replacement or visit us at a show to exchange your knife.
We highly recommend washing your knife by hand.